This essential webinar equips veterinary professionals with advanced communication strategies to navigate challenging conversations and defuse intense emotional interactions in veterinary practice. Participants will learn techniques to manage high-stress situations, address conflicts compassionately, and maintain professionalism while dealing with upset or distressed clients. By the end of this session, participants will have a robust toolkit for handling difficult dialogues, de-escalating tense scenarios, and fostering positive outcomes in even the most emotionally charged veterinary encounters.
Registrants will be invited to participate in a live and interactive debriefing session on this topic to be held on 11/12/25.
