The change process- how do you help each other?
I just finished facilitating a change process with a large group in NM. It struck me that some of the comments, coming out of the small break-out groups, apply to anyone invoked in making process changes in their office. When asked about what elements made up "best practices" or the "wins" in the office - here are some of the highlights:
This process of sharing what it takes to operate at your best, was a useful exercise for everyone. It clarified what constitutes "best practices" of client contact and communication. These are the elements that set the tone of every office. They can sometimes get lost in the daily rush. You will feel the difference when you lose that caring communication element - and so will your clients. Today, take the time and pay attention to the things that make your day go smoothly with the whole team. Then focus on doing more of those things.
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